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Problems with cart and checkout

By March 18, 2019 April 7th, 2019 What's New at KFH?

If you experience problems with our cart management or checkout process, please call John at 602-820-6397. Problems vary between devices and browsers, including:

April 7, 2019

We’ve been able to get the checkout process working on computers with the Microsoft Edge Browser and Google Chrome, though when viewing the Cart, the “Proceed to checkout” button is missing. There are two ways that we’ve found to get there – either go to the Home page, fly over the cart icon and click on the Checkout button, or scroll down the page to the black area and Click on the Checkout page.

On mobile devices, I found that you have to touch the Cart to get a menu, and that doesn’t seem to work consistently. If you get the menu, you can then shop or go to another page.

April 5, 2019

Our site cannot get beyond the Home Page on the mobile devices that we have tried (Google Chrome and Samsung Internet Browser on Galaxy phone). On a computer, you can shop and put something in your cart, but when you attempt to view the cart or proceed directly to checkout, you get a message indicating that your cart is empty. Everything seems to work perfectly on Google Chrome on a computer. We have not been able to determine the cause of the disparity, but are still working on it.

March 18, 2019

Clicking on “View Cart” and seeing that your cart is empty;

Emptying your cart, but seeing later that it is not empty.

Seeing your cart, but no way to proceed to checkout. (In some cases, you can scroll to the bottom of the screen to select the “checkout” page.)

We are actively working to resolve these issues. Please share your experiences if you can to help us solve the issues. Thank you for your patience and perseverance.

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