SHIPPING, ORDERING & OTHER QUESTIONS.

Frequently Asked Questions about shipping

We use USPS First Class Mail, USPS Priority Mail, USPS Express. Outside of the U.S., we also use USPS (First Class International, Priority International and Express International). Other methods are available at your request. We will have to work out payment if you choose a method that is not listed. We are flexible and will work with you any way possible!

If you request that we ship by UPS, FEDEX, or DHL, we will quote you a price on request, but also charge an additional $10.00 service fee. We are not contracted, thus have to pay retail rates, which are costly. 

How are your products packaged?

We use standard United States Postal Service packaging materials. The return address will say “KFH, PO Box 5986, Sun City West, AZ 85376”. Your package is shipped discreetly.

On international shipments, we may have to disclose what is inside the box. We simply put down “plastic parts” or if it is a CB Full Package we will say “plastic tube, rings, spacers, lock”.

Do we sell your information or send you mailers?

NEVER, EVER!! Your information will never be sold or given away under any circumstances. Also, after we ship your order, we will never send any other items to your address.

What if something is out of stock?

We carry a very large inventory at all times. However, if we should be out of stock on an item, you will be notified immediately. We can drop-ship from the manufacturer for most products to expedite your order without extra cost to you. Holy Trainer, Birdlocked and Dick Cage items cannot be drop-shipped, and the delay could be as much as a week.

How quickly do you ship?

We keep a full inventory at all times. Orders received by 07:00 MST go out the same day. Orders received after 07:00 MST might get bumped to the next day. We ship six days a week so you get your package as soon as possible.

When I pay by credit card, what will appear on my statement?

Your statement will read PERSECDEV or PAYPAL PERSECDEV  dependent on method of payment.

Do you take PayPal?

Yes! As you go through the checkout process, you will find the option to pay by Paypal. Click on the Paypal button and you will automatically be taken to a Paypal page to put in your username and password. When you have put them in, Paypal will automatically take you to a page that has your order total. If the order total is correct, just press “Send” and your money will come to us along with a notification that you have paid.

What if I want to mail in my order? What methods of payment can I use and where do I send the payment?

Print out the mail in form and send it in. You may use cashier’s check, money order, or personal check. If you send a personal check, we will wait for it to clear the bank. Mail to:
KFH
P.O. Box 28781
Scottsdale, AZ 85255

What if I have a question?

We are glad to answer all questions quickly. You may call John at 602-820-6397 or you may send an e-mail to info@keptforher.com. Please keep your questions to the product, its fit, selection of a product, etc. Please do not ask personal questions or how we are using the products in our relationship.

Return policy

Due to the nature of the products, they are not returnable once they have been opened, as the manufacturers will not accept them back, and can’t be resold as new. However your satisfaction is very important to us, and we will work with you to make sure that you feel that you are treated fairly.

WARRANTY & RETURNS

Frequently Asked Questions about product warranties

BirdLocked MCD – BirdLocked warrants their chastity devices from any breakages caused by air pockets in the device. If a BirdLocked is ripped, torn, or breaks because of an air pocket, it will be evident. There will be a “cavity” on both parts of the ripped, torn, broken sections. These items will be replaced by the manufacturer and/or Kept For Her for the first 3 months from purchase. BirdLocked failures not caused by an air pocket will not be covered under warranty.

A.L. Enterprises Products – The chastity devices and accessories made by A.L. Enterprises (CB-3000, CB-6000, Curve, PA-5000 and all related accessories) all come with a one-year warranty from the date of original purchase. Should a warranted item break or fail in some way, contact us and we will handle the warranty replacement if you purchased from us. No money will be returned on these products, just a merchandise exchange for the defective product. You must have purchased the items from us. We will not warranty something we did not sell.

1. Only the original item is warranted. Replacement items are not under warranty.
2. We will only exchange for the same model, size, and color that you originally purchased.
3. You will be required to pay for shipping back to you (see below).

You will be charged postage to ship any warranted product back to you. For postal rates, see above on this page. Prior to shipping we will require your credit card information to bill for shipping.

Do you want to replace a defective item?

if I want to return one of the products, our first policy is that we take care of our customers. We will work with you. Contact us and let us know what your concern or issue is. We want to treat you as we would like to be treated. We have never had an unhappy customer and we are not about to ruin that reputation!

We have lost over $2,500.00 each of the last two years by sending out replacement items but never receiving the defective item(s) back. So, you will have to pay for your replacement item(s) up front or send in the defective item before we will ship the replacement. You will still have to pay for shipment back to you. If you pay for the replacement first, we will then credit you when (and if) we receive the defective item back. Here’s how you can pay for the replacement and/or shipping: You can contact us and send us your credit card number, expiration date and cvv code, or you can Paypal us at info@keptforher.com, or you can mail in a check or money order.

  1. Send us an e-mail at info@keptforher.com and let us know what has happened. We will look up your record and verify that the item(s) is/are still under warranty.
  2. If the item(s) is/are still under warranty, we will instruct you to send it/them back to:
    KFH
    P.O. Box 28781
    Scottsdale, AZ 85255
  3. We will send out a replacement right away after we receive your return unless you pay up front. You are obligated to pick up the postage.

The KSD-G3 is warranted for life against breakage and defects. However if you modify them, the warranty is void.