After 10 years in business, we have finally had a customer that we’ve had to turn away. This was a very regular customer dating back to 2008. Twice in a four month period, the order was delayed in the mail by a week. The customer took a very nasty tone and made irrational accusations and demanded free replacement product. Postal delays are not unheard of, especially around the holidays. But there has been a higher than normal incidence of postal delays leaving Phoenix over the past 5-6 months. We will ALWAYS reship a package as long as we have the understanding with our customer that they will return the second package that arrives. We have no control over the post office, and most customers understand this. But we always try to put our customer’s satisfaction first.
On a more positive note, we are very close to having the Her Delight reintroduced. We hope to have a time table ready by the end of April. Stay tuned!